Lawai K (2001) The satisfaction of visitors with adventure caving at Mulu
National Park, Malaysia, Hornbill
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THE SATISFACTION OF VISITORS WITH ADVENTURE CAVING AT
MULU NATIONAL PARK, MALAYSIA
LAWAI ANAK KUMPANG1
SUMMARY
Mulu National Park is one of the best nature
attractions in Sarawak and perhaps in Malaysia. Its caves have a huge
potential for nature tourism as they offer a range of recreational
opportunities from show caves to adventure caving, which involves
swimming underground rivers, climbing ropes and traversing. The Mulu
park won the National Tourism Awards in 1991 and again in 2001.
This study investigated the satisfaction levels of
visitors doing adventure caving and the importance to them of caves as a
destination. The visitors actively involved in adventure caving were
mostly foreigners. Almost all visitors were very satisfied with the
activity, but traverse sections were least popular; this may be due to
inexperienced participants having difficulty with the techniques
involved. The most popular caving site in the park was Lagang cave. This
study also suggests strategies which may be useful in managing
recreation at the park.
INTRODUCTION
Mulu National Park was officially opened to the
public in 1985. It lies on the southern boundary of Brunei, 70 miles
away from Miri, from where it is accessible by both air and water
transport.. Its attractions include large cave systems, mountains,
pinnacles and jungle trekking on the Head Hunter’s Trail.
Four caves in Mulu have been developed as show caves
with comfortable paths and lights. Many other ‘wild’ caves are
available for adventure caving with many options, ranging from
relatively easy to highly technical caving experiences (Meredith et.
al., 1992). Most of these caves require personal physical fitness and
some ability to climb and swim. The visitors should also be prepared to
get wet, dirty and tired. These activities depend very much on the
weather and the availability of staff, as a limited number of group
members (6 people) is allowed per guide.
The most popular caves for adventure caving are the
Sarawak Chamber cave, through passages from Wind cave to Clearwater
cave, Racer cave and Lagang cave, all located inside Mount Api.
Adventure caving trips take at least one day and sometimes involve an
overnight stay underground.
Mulu received 1,456 visitors in June 2001, of whom
159 (10%) participated in adventure caving activities.
According to the second Tourism Master plan study
Sarawak, the adventure caving activity in Mulu National Park was not
well promoted (State Government of Sarawak, 1993). However, the number
of visitors participating has increased in recent years (Mulu National
Park, 2001).
Mulu National Park was selected as the site for this
study as it is an established area for adventure caving activities for
visitors. The aims of this study are to identify:
- the satisfaction level of visitors with adventure caving
activities,
- the importance of the activities as an attraction to visitors,
- participants’ demographic characteristics, and
- the most popular sites for caving activities.
RESEARCH METHODS
The method used to collect data was through
interviews with questionnaires. Leaders of groups participating in
adventure caving were interviewed at the end of the trip, in the cave,
at park headquarters or at their accommodation, to gather information
about the members of the group. The interview was conducted in English
and those who could not speak English were excluded from the survey.
RESULTS
Fourteen groups did adventure caving during the
period of the survey, from 1 June to 10 July 2001. Three groups of 12
people were not interviewed as they were in a hurry and could not be
contacted later. The results for 11 groups comprising 147 people are
presented in this report.
The result for the number of participants who visited
each cave at Mulu is represented in the pie chart shown in Figure1.

Figure 1: Number and percentage of participants for each cave
All participants were between 20 and 40 years of age:
38% were 30 or less and 62% between 31 and 40 years. Almost all (98%)
were caving for the first time and had no previous experience.
The main source of information (80% of respondents)
on the caving activities was the tour operators, with only 20% referring
to the Mulu pamphlet. In both cases, over 90% of respondents reported
that the information given was correct and sufficient.
Most of the participants (97%) had encountered
squeezes in the cave, 20% rope climbs and 9% swimming in an underground
river; all reported enjoying these experiences. All respondents had
negotiated traverses in the caves, and a few (7%) had not enjoyed this.
Traversing is a technique which has no equivalent outside caves, and may
be intimidating for inexperienced people.
All respondents expressed satisfaction with adventure
caving, 17% using the words ‘fantastic’ or ‘excellent experience’,
80% said it was ‘good’ and 3% used the word ‘interesting’.
CONCLUSION
Future research should survey the members of groups
as well as leaders, and could use "likert scales" to gather
visitor satisfaction levels with a wide range distinct aspects of the
activity. It may also be necessary to adapt the questionnaire for those
who do not speak English. Direct observation in the cave could be used
to find the level of individual skills of each participant.
The results showed that almost all participants were
young and fit but had no experience in caving, so skilled guides are
very important for safe and enjoyable handling of the caving activity.
The tourism masterplan (State Government of Sarawak, 1993) noted that
natural attractions needed better interpretation and guide services, and
management should plan to upgrade all guides by organising training
programmes to provide better skills and services for all kinds of
activities within the national park.
Traverse sections in the cave worried a few
participants; the situation could be improved by fitting new safety
ropes on traverses. Guides should make regular checks on all parts of
the cave and report safety problems to management.
The most significant result from the survey was the
high level of satisfaction and enjoyment reported. The natural beauty of
wild caves must thus be conserved and maintained in its present
condition to provide opportunities for adventure caving.
Further research is required to collect more
information on public perceptions of Mulu’s other natural attractions.
Through visitors’ enjoyment and appreciation of their experience in
the park we can achieve public support for its conservation and
protection objectives.
REFERENCES
State Government of Sarawak (1993). The Second
Tourism Masterplan Study Sarawak. Volume 1 (unpublished and prepared
by Tourism Resource Consultants/Lincoln International Limited).
Meredith M., J. Wooldridge and B. Lyon (1992). Giant
caves of Borneo Tropical Press, Kuala Lumpur.
Mulu National Park (2001). Mulu Visitor’s
Statistic of year 2001 (unpublished report by park warden of Mulu
National Park). |